Oakhold

REFUND & RETURN POLICY

1. 30-Day Guarantee

We offer a [30]-day risk-free guarantee on Oakhold Health. You have [30] days from the date of delivery to request a return, replacement, or refund.

2. Hygiene & Safety Conditions

Because WaxLift is a personal hygiene and ear care product, safety guidelines apply to all returns:

  • Unopened & Unused Products: Items that remain sealed in their original, unopened packaging are eligible for a full refund back to your original payment method.

  • Opened / Used Products: For health and sanitary reasons, opened units cannot be resold. However, if you are unsatisfied with your device's performance, please reach out to us at shop@oakholdhealth.com.. Under our satisfaction guarantee, we will work with you to make it right [e.g., offering a store credit, replacement, or partial/full refund].

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your WaxLift arrives damaged, defective, or you received the wrong item, contact us immediately at shop@oakholdhealth.com.with:

  1. Your order number

  2. Photos or a brief video showing the issue

Once verified, we will immediately send a free replacement unit at no extra charge to you.

4. How to Initiate a Return

  1. Send an email to our support team at shop@oakholdhealth.com. with your order number and reason for return.

  2. If approved, our team will provide you with the appropriate return shipping address and instructions.

  3. Note: Return shipping costs are [the responsibility of the customer / covered by Oakhold Health], unless the item arrived defective or damaged.

5. Refund Processing Times

Once your returned item is received and inspected (or your claim is approved), we will notify you via email. Approved refunds will be processed back to your original payment method within [5–10] business days. Please note that your bank or credit card company may take additional time to post the credit to your account.